Q: How do I know that I am dealing with a credible and reputable company?
A: Ticket Connection has been in business since 1979. We are members of the Better Business Bureau.
Q: Can I cancel for any reason after I submit an order?
A: No. All sales are final and there are no cancellations or exchanges.
Q: Will I get a refund if my event cancels?
A: Depends. If an event completely cancels and is not rescheduled, then a full refund will be issued lessshipping charges, if applicable. However, if part of an event cancels, there are no refunds issued. If the event is postponed and you are unable to attend the new date, then a full refund will be issue less shipping charges, if applicable.
Q: Is the price I pay the same as the price printed on the ticket?
A: No. You are paying a premium for our value-added service. The price you pay is the current market value for the tickets you are purchasing. We specialize in obtaining hard to find tickets for preferred seating and resell them above the face value which is printed on the ticket.
Q: Who decides what price the tickets are sold for?
A: All tickets are based upon the current market value which is influenced by supply and demand.
Q: Where do you get your tickets?
A: We buy our tickets from a variety of sources. The box office, season ticket holders and other ticket sellers. We often purchase tickets from customers like you who have extra tickets to sell.
Q: Where do I get my tickets if I choose pick up as my shipping option?
A: You would pick up your tickets at our office which is located at 2020 Southwest Freeway @ Shepherd. Please be advised that you must bring your credit card and Texas drivers license with you to pick up your tickets.
Q: Will my tickets be shipped to me the same day I order them?
A: Tickets are shipped to you via the shipping method you selected as soon as the order is received and processed. Most orders are shipped within a few days as long as the tickets are in hand and ready to ship. If the tickets are not in hand and ready to ship, we will notify you as to when you can expect your tickets.
Q: Can I have my tickets shipped to an address different from the billing address on my credit card?
A: No. All orders, to protect you, the customer and Ticket Connection, the merchant, must be shipped to the billing address on the credit card with signature required so we know that you receive your tickets.
Q: Do I have to pay sales tax on the tickets that are purchased?
A: Yes. Whenever your purchase tickets to an event that is held in the state of Texas, no matter if you live in Texas or another state, you have to pay sales tax which is 8.25%.
Q: What happens if I place an order thru your website after business hours?
A: If an order comes thru after business hours, your order will be filled on the next day of operation. We are not open on major holidays or on Sundays. If you plan on purchasing tickets for an event that falls on the previously mentioned days, make sure you place your order at least a couple of days before so that your order can be filled and delivered to you.
Q: When I place an order, does that mean my order is confirmed and guaranteed?
A: No. We have to charge your credit card and verify your billing address. Once this is done, a Ticket Connection representative will call you to let you know that your order is confirmed.